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FREE standard shipping with $100 purchase. view details
FREE standard shipping with $100 purchase. view details

Shipping & Delivery Policy

Shipping & Delivery Policy

Availability & Processing Time

Most items ship from our warehouse in Naples, Florida within 2–4 business days of your order. Some products ship directly from manufacturers or distributors. Items from outside vendors may require an additional 2–5 business days for processing.

Certain products, including custom or made-to-order items, may ship in up to two weeks or more depending on vendor availability. Estimated timeframes for custom products are listed on individual product pages.

Shipping Carriers

We use USPS, FedEx, and UPS for most shipments. Orders that qualify for free shipping generally ship via USPS. We are unable to accommodate requests for specific carriers on free shipping orders. Please provide a valid street address for delivery.

Shipping days are business days only. Carriers do not ship on Saturdays or Sundays. The day of shipment is not included in air delivery timelines (e.g., 2nd Day Air shipped Monday arrives Wednesday).

Tracking Information

Tracking numbers will be provided via email once available. Please note that some vendors may not offer tracking, in which case estimated delivery timelines cannot be guaranteed.

International Orders

We currently ship to the USA and Canada only. Customs, duties, brokerage fees, and additional government-imposed charges are the responsibility of the customer. International orders do not qualify for free shipping.

Free Shipping Policy

We offer free ground shipping on most orders over $100 within the contiguous 48 United States. Free shipping excludes freight-only items such as cabinets, industrial tables, and assembled machines unless otherwise noted.

Orders shipping to Alaska, Hawaii, or international locations do not qualify for free shipping.

In-Store Pickup

Live near our stores? You can choose Free In-Store Pickup at checkout in Naples, Sarasota, or Jupiter, Florida. We'll contact you when your order is ready—usually within 2–5 business days.

Ship-To Addresses

UPS cannot deliver to P.O. boxes. If using a P.O. box, please select USPS as your carrier. All other orders require a physical street address.

Freight Shipping

  • Applies to large items like sewing cabinets, industrial machine tables, and oversized embroidery machines.
  • Signature required at time of delivery. The freight company will contact you to schedule an appointment.
  • Delivery is curbside only. Moving items inside is the customer’s responsibility.
  • Inspect before signing: If your item appears damaged, refuse delivery.
  • Keep original packaging until you confirm all accessories are included and in good condition.
  • Missed freight deliveries may incur additional return shipping fees.

Furniture Delivery

Note: All cabinets are shipped directly from the manufacturer. Shipping time varies based on brand and stock availability.

Arrow Cabinets

  • Ready-to-Assemble (RTA): Free standard shipping; delivered in multiple boxes to your door.

Kangaroo Cabinets

  • Assembled Cabinets / White Glove Delivery: $399 flat rate. Includes ground floor setup.
  • RTA Cabinets: Free standard shipping in multiple boxes.
  • Sydney Cabinet Note: All Sydney cabinet models except the Sydney Lite cannot be delivered up or down stairs via White Glove. The Sydney Lite can be carried upstairs once disassembled.

Koala Studios

  • All Koala cabinets arrive fully assembled (casters may require installation).
  • Outside Delivery: $199 flat rate OR Free In-Store Pickup.

Horn of America

  • Ships fully assembled via freight.
  • Outside Curbside Delivery: $299 flat rate – Palletized to end of driveway.

Still Have Questions?

Contact us before ordering if you have any special shipping concerns or require clarification about freight or cabinet delivery policies.